Where and what types of properties do you manage?
We manage individual condos, single family homes, small HOAs, and multi-unit apartment buildings located throughout San Diego County.
Do you guys handle my property accounting?
Of course! At the Cordillera Group, we utilize software specifically designed for property management and property accounting. This software permits us to provide you with an Owner Portal, where you can view a variety of financial reports, which can be adjusted by date, date range, and accounting type (cash/accrual). You can also view financial reports by individual property or consolidated reports should you have more than one property. All these financial reports are updated continuously and you can access these reports at any time via your owner portal.
What steps do you take to lease my property?
Initially, we do a quick comparative market analysis to determine the market rent for your property and we address any maintenance issues to make sure your property is rent ready. Then we focus on advertising your property online and show it to prospective tenants. We fully screen all applicants, which includes processing their rental application, verifying their income, checking their landlord references, and performing credit and criminal background checks. Once the applicant is approved, we will draft the lease, review it with the applicant, have the lease signed, and forward it to you for your signature.
Do I have access to an Owner Portal?
Absolutely! Our property management software allows us to setup an Owner Portal where you can login and via a secured connection, you can access a variety of information regarding your property, such as your property financials, tenant leases, tenant ledgers, rent rolls, and you could even verify if your tenant has paid their rent. All this information is updated continuously and accessible to you 24 hours a day!
How are maintenance issues handled?
Typically the tenant will contact our property manager and submit a maintenance request. Our property manager will then coordinate a time with the tenant to have the maintenance tech go out to the property to quickly resolve the maintenance issue. All maintenance requests, except for emergencies, are handled on a first come first serve basis. Minor maintenance issues are handled immediately and paid for out of the property’s operating funds. Larger maintenance issues will be handled by compiling three bids, which are reviewed with and selected by you, the property owner. Once you select a bid, we take it from there!
When do I get my financial statements and distribution of funds?
We provide each property owner with property financials and owner distributions on a monthly basis. All monthly financials and monthly owner distributions are provided to you by 5th of each month, for example the financial statements and distribution for the month of September would be sent to you by October 5th. Owner Distributions can be paid to each property owner by mailing out a check or online bank transfer.
Do I have to sign a long term property management contract?
Absolutely not! Our property management agreements can be cancelled at any time by you with 30 day’s notice and that’s it. There are no penalties or cancellation fees that you would have to pay. Why do we do this? We believe in developing long term relationships with our clients and we believe that if you genuinely enjoy working with us and trust us, there is no need to make you sign a long-term contract…..and if you aren’t happy with us for any reason, then it wouldn’t make any sense to obligate you to continue working with us. Life is too short to work with people you don’t like! At least that’s what we believe…
Who keeps the late fees?
Many property managers try to keep these fees or try to split them with you….not us. You pay us our monthly management fee and that’s it. If your tenant is late and pays a late fee, those funds will be paid out to you in your monthly distribution.